Policies at Azure Advanced Aesthetics

 

Consultation Policy

The fee for a skin care consultation is $50.00. This amount goes towards the purchase of a medical aesthetic procedure when purchased on the same day as your consult. This $50.00 is only valid towards esthetician recommended procedures, and is not valid for spa services or beauty products.

Our skin care consultations are a completely customizable experience and gives our clients the opportunity to have a one-on-one conversation with one of our trained experts in a comfortable and private setting. AZURE offers a wide range of advanced aesthetic treatments and our trained estheticians may recommend other treatments and/or a combination of treatments depending on each client’s particular skin conditions and concerns.

 

Companion Policy

We encourage clients to bring a friend to appointments with the technician’s approval, if they are feeling anxious about advanced aesthetic procedures. Certain procedures may require clients to arrange a ride to and from our facility, depending on how aggressive the treatment is. Companions accompanying clients to appointments that use a laser are required to wear protective eye equipment to ensure the safety of everyone in the room. AZURE staff reserve the right to ask companions to leave the room if they feel that their presence may affect the safety of the procedure.

 

Policy for Children and Minors

Our treatment rooms are not safe for free running children. If you have an appointment booked and need to bring your child(ren), please call us ahead of time at (250) 277-2290 to discuss.

For minors (ages 18 and younger) seeking skincare treatment, we require a parent or guardian present at the initial consultation, as well as a signed consent from both the minor client as well as the parent or guardian.

 

Guarantee Policy

At Azure Advanced Aesthetics, we guarantee all of our spa services for a seven (7) day period – beginning the day after your service is completed. Our goal is to provide professional treatments with exceptional experiences for each and every client. Clients are encouraged to communicate clearly with their estheticians to ensure expectations are met. If for any reason you are not happy with your service, please contact an administrator by calling (250) 277-2290 or send an email detailing your concerns to [email protected]. We will respond within two business days to address your concerns and come to a solution. Client feedback is greatly appreciated and we take all our client’s comments and recommendations into consideration in order to provide the best service possible.

 

Cancellation Policy

We appreciate the confidence you have shown in our team to schedule a Spa or Medical Aesthetics treatment.  We are confident that you will be happy with your results.

The process of preparing you as well as our facility for your individual treatment requires a significant time commitment by our staff. We reserve equipment, supplies, treatment rooms and staff specifically for you on the date that we are going to perform the service.  We block the availability to your scheduled time specifically for you, making access to that time block, equipment, supplies, esthetician, etc. unavailable to other clients.  If a treatment is canceled without enough time to schedule other client’s use of these resources, the resources are wasted.  If you are uncertain as to whether or not you want to have a treatment performed, take some time to make whatever preparations are necessary, before scheduling the treatment.

If you cancel/postpone your treatment with more than 24 hours notice, there will not be any cancellation fees imposed. If you cancel/postpone your treatment or consultation appointment within 24 hours of the scheduled date/time, a $25 cancellation fee will be charged for each occurrence.  If you cancel/postpone (including no-show) your treatment on the day of the scheduled treatment(s), a fee of 50% of the scheduled treatment cost will be charged for each occurrence.

If you are booked for a treatment and would like to add or change services, please ensure that front desk staff are notified at least 24 hours before your appointment and we will do our very best to accommodate.

Rarely, a treatment time slot is canceled due to circumstances beyond the control of our office.  Staff will endeavor to reschedule to the best of our ability; however, our office cannot be responsible for any consequences resulting from the need to change a treatment date or time.

Courtesy reminders will be provided by text message, email or telephone for all appointments.  If AZURE staff are unable to contact you, the client is still responsible for your scheduled appointment.

 

Late Arrival Policy

If a client arrives late, the treatment may be performed at the esthetician’s discretion if they feel there is time to complete the full treatment. It may be required to reschedule the appointment, and our staff reserve the right to charge a cancellation fee at our discretion depending on the length of the appointment. Out of respect and consideration to our staff and other clients’ reserved appointments, please plan accordingly and be sure to arrive on time.

 

Product Return Policy

We do not accept returns on any opened or damaged products. Returns may be made if product is un-opened and undamaged (ex. decide that the product is not the right colour). Returns must be made within 30 days if they meet these two criteria for a valid return. Items cannot be returned on credit/debit cards or for cash, the value will be credited to the clients account and can be used towards other products or services of client’s choice. In the unlikely event that a client has a reaction to a product, please return the defective to us and we will do our best to find a more suitable product.

 

Privacy Policy

We pride ourselves on keeping in touch with our clients to ensure they are well informed of all our latest products, services and promotions! By providing an email address, clients agree to be contacted by email with information on AZURE’s discounts and promotions, and to be signed up for our Perkville Rewards program. The client may also be contacted via email for optional customer feedback purposes through Listen 360. AZURE does not, and will not ever give this information out, nor will you receive spam from us. This information is confidential. For more information about our privacy practices, if you have questions, please contact us by e-mail at [email protected]